Refund, Cancellation, & Subscription Policy

ALOHA LIFE LETTERS LLC

Effective Date: July 14, 2026 Last Updated: July 14, 2026

We want you to love your Aloha Life Letters art. Because so much of what we make is printed to order, handmade, or delivered instantly, please read this policy before you buy. We believe clear expectations make for happier customers, so this policy explains how refunds, cancellations, Subscriptions, and replacements work.

1. Our General Approach

Every Order is created and packed with care. Many of our items, such as prints, mini canvases, and personalized or made-to-order pieces, are produced specifically for you, and our Digital Products are delivered instantly. For those reasons, we are unable to offer refunds for a change of mind. We will always make things right when an Order arrives damaged or incorrect, as described below. Nothing in this Policy limits any rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your Order arrives damaged, defective, or is not what you ordered, we will happily replace it or issue a refund. Please email us at aloha@alohalifeletters.com within 14 days of delivery and include:

• Your name and Order number

• A description of the problem

• Clear photos of the damaged item and the packaging

Once we confirm the issue, we will arrange a replacement or refund, and we may ask you to keep the packaging in case the carrier requires it. Please note that minor cosmetic wear from normal postal handling, such as light scuffing or softened corners, is a natural part of receiving physical mail and is not considered damage. That said, we genuinely want you to be happy with your art, so if something does not look right, please reach out, and we will work with you whenever we can.

3. Lost or Missing Mail

If an Order does not arrive, please contact us. We will work together to figure out what happened and, where appropriate, we will gladly send a replacement or issue a refund.

Delivery timelines may occasionally be affected by events beyond our control, including severe weather, carrier delays, customs processing, international postal delays, or other circumstances described in our Terms & Conditions and Shipping & Delivery Policy.

For domestic Orders, we generally consider a shipment lost if it has not arrived within 20 days of shipment, and for international Orders, after 30 days. These timeframes are guidelines rather than automatic refund or replacement dates. If tracking or other available information shows that a shipment remains in transit, is being processed or held by customs, is awaiting payment of import charges, or is otherwise still within the postal or customs system, we may allow additional time for delivery or completion of the carrier's investigation before determining that the shipment is lost.

Once a shipment is reasonably determined to be lost, we will arrange a replacement or refund as appropriate.


4. Returns and Change of Mind

Because our prints and many products are made to order, we generally do not accept returns for change of mind. If you have a concern about an item, reach out, and we will do our best to help. Returns of Original Artwork are exceptional: they require our prior approval, eligibility is determined on a case-by-case basis, and any piece must be returned unused and in its original condition. Return shipping in those cases is the buyer’s responsibility.

An international shipment that is refused, left unclaimed, or returned because the recipient did not pay applicable VAT, GST, customs duties, import taxes, tariffs, brokerage fees, carrier handling charges, or other import-related charges is not considered a change-of-mind return, lost shipment, damaged Order, or fulfillment error by Aloha Life Letters LLC.

Any refund, reshipment, or other resolution available after such an Order is returned to us will be determined in accordance with our Shipping & Delivery Policy, this Policy, and applicable law. Additional shipping or return-related costs may be the responsibility of the customer.


5. Digital Products, Courses, and Workshops

Digital Products, including digital downloads, online Courses, and access to Member Areas, are non-refundable once access has been provided. If you have not yet accessed the material and you contact us within 7 days of purchase, we may offer a refund at our discretion. If you experience a technical problem accessing a file or Course, please contact us, and we will help you get access. Paid Workshops and Events may be refundable up to a stated cutoff date before the Event, as noted at registration. Digital Products are also governed by our Digital Products, Courses & Member Area License Agreement. For refund eligibility, whether digital content has been accessed or downloaded is determined using our system activity logs.

6. Monthly Snail-Mail Subscription and Recurring Plans

Our monthly snail-mail art Subscription and any other recurring plans are billed automatically through our payment processors on a recurring cycle until you cancel. Subscriptions are also governed by our Terms & Conditions.

• Billing: You are charged on your sign-up date and then on the same recurring date each cycle. Prices are shown at checkout.
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• Renewals: Subscriptions renew automatically, so your mail keeps arriving without interruption.
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• Cancellation: You may cancel at any time through your Customer Account or by emailing us, and cancellation prevents future renewals. If the current month’s collection has already entered production or shipping, that month’s mailing will still be sent to you because it was produced specifically for your Subscription. To skip or stop your next cycle, please cancel at least three (3) business days before your next renewal date; cancellations made after that cutoff, or after the current collection has entered production, take effect for the following cycle.
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• Price changes: We will give you advance notice before any change to Subscription pricing. Changes apply only to future renewals, and you are welcome to cancel before the new pricing takes effect.
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• Failed payments: If a renewal payment does not go through, we may retry the payment, temporarily pause your Subscription, or suspend future shipments until your payment details are updated.
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7. Gift Subscriptions, Waitlists, and Preorders

Gift Subscriptions. Prepaid Gift Subscriptions run for the term purchased and renew automatically unless canceled. They are non-refundable once the first item has shipped.

Waitlists. Joining a waitlist reserves your interest, not a purchase, and does not charge you until you place an Order.

Preorders. Preordered items are charged as described at checkout and ship on the estimated date shown. Because preorders are produced in planned runs, change-of-mind cancellations may not be possible once production begins; contact us as early as possible if your plans change.

8. Order Cancellations by Us

We may cancel an Order and issue a full refund if an item is unavailable, there is a pricing or listing error, or we suspect fraud. We will always let you know if this happens.

9. How Refunds Are Issued

Approved refunds are returned to your original payment method through our payment processors (which may include WIX Payments, Stripe, PayPal, or their successors). Please allow a few business days for your bank or provider to post the credit.

Unless required otherwise by applicable law, VAT, GST, customs duties, import taxes, tariffs, brokerage fees, carrier handling charges, or other amounts paid directly by a customer to a government authority, postal service, carrier, customs broker, or other third party are not refundable by Aloha Life Letters LLC because those amounts were not collected by us.

If you ever have a question about your Order, please reach out. We genuinely want you to love your Aloha Life Letters experience and will always do our best to help.

Contact Us

Questions about this document? We are always happy to help. Please reach us at aloha@alohalifeletters.com or by mail:

Aloha Life Letters LLC
P.O. Box 390
Kilauea, HI 96754-0390

With aloha,
The Aloha Life Letters Team