SHIPPING & DELIVERY POLICY

ALOHA LIFE LETTERS LLC

Effective Date: July 14, 2026
Last Updated: August 18, 2026

Sending art through the mail is the heart of what we do. Here is how, when, and where your Aloha Life Letters Order travels to reach you.

1. Processing Time

Most in-stock items ship within 2 to 5 business days. Prints, mini canvases, personalized pieces, and made-to-order items may take a little longer, as they are produced just for you. Our monthly snail-mail Subscription ships according to the monthly mailing schedule announced for each collection, and preorders ship on the estimated date shown on the product page.

Processing times are estimates and may vary depending on order volume, holidays, weather, supply availability, or other circumstances beyond our control. We appreciate your patience.

Subscription billing, renewals, cancellations, and related terms are described in our Refund, Cancellation & Subscription Policy.

2. Where We Ship

We ship from Hawaiʻi to destinations throughout the United States and internationally. We currently offer free standard shipping worldwide on eligible physical Orders, including Aloha Life Letters Subscriptions.

Available destinations and shipping methods may vary depending on the item, destination, postal restrictions, carrier availability, and other circumstances. If we are unable to ship an Order to the address provided, we will contact you.

3. Free Worldwide Shipping

Standard shipping is currently provided free of charge to destinations we serve worldwide. Free shipping refers only to the cost charged by Aloha Life Letters LLC for the applicable standard shipping method.

Free shipping does not include VAT, GST, customs duties, import taxes, tariffs, brokerage or customs-clearance fees, postal or carrier handling charges, or other fees that may be assessed by the destination country, customs authority, postal service, carrier, or other third party. Any such charges are the responsibility of the recipient where applicable.

We use trusted postal and delivery providers, which may include USPS and other domestic or international carriers. Many of our flat, paper-based items are designed to travel affordably by mail. The shipping method used may vary based on the destination and type of Order.

Expedited, upgraded, registered, insured, or other optional shipping services, if offered, may be subject to an additional charge.

4. Delivery Estimates

Once shipped, domestic Orders typically arrive within a few business days to about two weeks, depending on your location and the shipping method used. International delivery times vary significantly by country and may be affected by customs processing, local postal operations, holidays, weather, transportation disruptions, or other circumstances beyond our control.

Because we ship from the Hawaiian Islands, transit times to the U.S. mainland and international destinations can sometimes be longer than expected.

Delivery estimates are estimates only and are not guaranteed. We cannot guarantee an exact delivery date or be responsible for delays caused by postal services, carriers, customs authorities, or other circumstances outside our reasonable control.

5. Tracking Your Order

When your Order ships, we will email you a confirmation and, when tracking is available for the selected shipping method, tracking details so you can follow your art on its journey.

Please make sure your email and shipping address are correct at checkout. Some lightweight, paper-based items, including items sent by standard letter mail, may ship without tracking. Tracking is provided when available for the applicable shipping method.

6. Shipping Addresses

You are responsible for providing a complete and accurate shipping address at checkout, including any apartment, unit, postal code, province, region, or other information required for delivery in your country.

If an incorrect or incomplete address is provided and the shipment has already been dispatched, we may not be able to intercept or reroute it, and we are not responsible for Orders that cannot be delivered as a result.

7. Unclaimed, Refused, or Returned Shipments

If a shipment is refused, left unclaimed, returned because of an incorrect or incomplete address, or returned following failed delivery attempts, we will contact you after it is returned to us when reasonably possible.

Although your original Order may have qualified for free shipping, additional shipping charges may apply if you request that a returned Order be shipped again.

For international Orders, failure or refusal to pay applicable VAT, GST, customs duties, import taxes, brokerage fees, carrier handling charges, or other amounts assessed by the destination country or carrier may result in the shipment being refused, abandoned, destroyed, or returned to us. Aloha Life Letters LLC is not responsible for such charges or for losses, return costs, or additional shipping costs resulting from a recipient's failure or refusal to pay them.

If a returned item is eligible for a refund, any refund will be handled in accordance with our Refund, Cancellation & Subscription Policy.

8. Lost, Delayed, or Damaged Shipments

Once we hand a shipment to the carrier, delivery is in their care, and delays can occasionally happen, especially during busy seasons, severe weather, customs processing, or transportation disruptions.

If your Order is significantly delayed, appears lost, or arrives damaged, please contact us at aloha@alohalifeletters.com, and we will do everything we reasonably can to help make it right, including working with the carrier and, where appropriate, arranging a replacement or refund as described in our Refund, Cancellation & Subscription Policy.

Please note that investigations with a carrier can sometimes take time before a shipment is officially considered lost and a replacement or refund can be arranged. Consistent with our Refund, Cancellation & Subscription Policy, we generally consider a domestic shipment lost if it has not arrived within 20 days of shipment and an international shipment after 30 days, at which point we will work with you on an appropriate replacement or refund.

9. International Orders, Customs, VAT & Import Charges

Free worldwide shipping does not mean that an international Order is free from taxes, duties, or other import-related charges.

International shipments may be subject to VAT, GST, customs duties, import taxes, tariffs, brokerage fees, customs-clearance charges, postal or carrier handling fees, or other charges imposed by the destination country or a third party. Unless expressly stated otherwise at checkout, these amounts are not included in the purchase price and are not collected or paid by Aloha Life Letters LLC.

The recipient is responsible for determining and paying any such charges that apply to the shipment and is considered the importer of record where applicable under the laws of the destination country.

Customs rules, thresholds, exemptions, tax rates, and import procedures vary by country and may change. We cannot predict whether a particular shipment will be assessed charges or the amount of those charges. Customers are responsible for reviewing the import requirements that apply in their destination country before ordering.

Customs authorities may also inspect, hold, delay, or otherwise process international shipments according to local law. These procedures are outside our control and may extend delivery times.

Aloha Life Letters LLC is not responsible for VAT, GST, customs duties, import taxes, tariffs, brokerage or handling fees, customs delays, or other charges or actions imposed by foreign governments, customs authorities, postal services, carriers, or other third parties.

Additional international purchasing and import responsibilities are described in our Terms & Conditions.

10. Digital Products

Digital Products, including digital downloads and online Course access, are delivered electronically rather than by mail and are therefore not subject to shipping times or shipping charges. They are available shortly after purchase through your Customer Account or via a download link, and their use is governed by our Digital Products, Courses & Member Area License Agreement.

If you have any questions about shipping or your Order, please reach out. We want your Aloha Life Letters experience to be a joyful one from the moment you order until your art arrives.

Contact Us

Questions about this document? We are always happy to help. Please reach us at aloha@alohalifeletters.com or by mail:

Aloha Life Letters LLC
P.O. Box 390
Kilauea, HI 96754-0390

With aloha,
The Aloha Life Letters Team